Radical Vision - High Velocity Hosting Services
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Terms of Service

Policies
Radical Vision, LLC, hereafter referred to as "Radical Vision" provides internet World Wide Web page hosting and DNS hosting services. Radical Vision has certain legal and ethical responsibilities regarding the use of its computer network and equipment involved in these services.

Radical Vision general policy is to act as a neutral provider of access to the global Internet. Radical Vision reserves the right to suspend or cancel a customer's access to any or all services provided by Radical Vision when Radical Vision decides that the account has been used inappropriately.

Use of Our Servers
Web site accounts are to be used by the primary owner only. Customers are not permitted to resell, store, or give away web hosting services off of their web site to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, personal ads, and reseller accounts.

Unauthorized Use of Other People's Accounts or Computers
Radical Vision will strongly react to any use or attempted use of an internet account or computer without the owner's authorization. Such attempts include tricking other people into releasing their passwords, password cracking, security hole scanning etc.. Any unauthorized use of accounts or computers by a Radical Vision customer, whether or not the attacked account or computer belongs to Radical Vision, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.

Commercial Advertisements with E-mail - Spamming
Unsolicited commercial advertisements are not allowed in e-mail, and will result in account suspension or cancellation. Commercial advertisements are not welcome in most Usenet discussion groups and by most email users. Inappropriate postings may result in account suspension or cancellation. Spamming, or sending a message to many different off-topic newsgroups, is unethical and will be treated as such. The use of Radical Vision's email servers to distribute spam emails is strictly prohibited and will not be tolerated. Any user causing Radical Vision's network, in whole or in part, to be listed on any blacklists and/or ban lists shall have their account terminated without notice. Radical Vision will also not tolerate any web site on the Radical Vision network to be advertised in the form of spam for any reason. This includes spam that is not sent via Radical Vision's mail servers.

About Unlimited Disk Space and Bandwidth
Radical Vision does not support or tolerate unlimited disk space and bandwidth offers. Radical Vision will not allow resellers of Radical Vision's services to advertise unlimited disk space or bandwidth due to the unnecessary stress put on the service by advertising such claims. These claims are proven to be false and will not be allowed on the Radical Vision network.

Payment Policies & Billing Procedures
All accounts are set up on a pre-pay basis. All pricing is guaranteed for the term of pre-payment. Radical Vision reserves the right to change prices at any time. Payment is due each anniversary month or period following the date the account was established. All account payments must be made is U.S. dollars. If 10 days have passed and payment has not been posted, the account will be suspended until further notice. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Radical Vision to request termination of services. Should an account remain suspended due to non-payment of service, the account and the content will be deleted without notice to the customer. Suspended users must pay all outstanding balances before the account will be reinstated. The outstanding balance on suspended accounts can be found by logging into the control panel. All suspended accounts are subject to a $10 account reactivation fee. This must be paid before the account will be reactivated.

Resellers
Resellers are ultimately responsible for any and all material on their accounts, as well as the accounts of their customers. In the event that a resellers' customer violates any of the Radical Vision terms of service or acceptable usage policy, it is at Radical Vision's discretion to suspend or remove the customer's account or the reseller's account. Our Resellers should also note that in the event of their reseller account being suspended that all of their customer's accounts will also be suspended, virtually stopping all resources from being used by that reseller. Any reseller, who is not paying the billable user account overage fee, is not allowed to use any more then 50 user licenses at any one time. Resellers can change their account type to an account with a billable user account overage fee by contacting support.radicalv.com, or by submitting a support ticket. Resellers are also responsible for any and all charges, including overages charges, generated to their account by their customers. This includes, but is not limited to IP addresses, bandwidth, and disk space. It is the reseller's job to make sure their clients are being properly billed for these overages.

3rd Party Scripts/Programs
Radical Vision provides one touch installs for many scripts publicly available on the internet, however, we do not support these scripts. All 3rd party scripts such as phpBB2, OsCommerce, and CGI scripts are supported by their creators. Radical Vision simply does not have the resources to support every 3rd party script on the internet. This includes, but is not limited to, technical support, installations, and upgrades of these 3rd party scripts. Radical Vision is happy to look at any 3rd party script for a customer to determine if there would be problems installing the script on Radical Vision servers, however, Radical Vision will not install the script or customize the script for you due to resource restrictions as well as liability issues.

Site Security, Site Infections

All hosted sites with us must be secured and any software installed updated and monitored for malware, hacks or spamming. Any violations of this policy will result in a one time fee of 95.00 and if not cleaned up/secured within 24 hours of notification will be cleaned and secured at customer expense at the rate of 150.00 per hour with a two hour minimum charge. If infection is high priority, a one time fee of $150 will be charged to clean up any infections that cause service risk to other clients in the form of spamming, bots, or blacklisting caused by customer account. also, abuse reports originating from customer accounts, and 777 directories can also lead to immediate action on our part which would trigger the forced clean up.

Data Backups
Radical Vision is conscious of the fact that accidents happen and hardware does fail. For these reasons, Radical Vision performs daily backups of all customers' data. These backups enable Radical Vision to recover customer's data in the event of a hardware failure or other disaster. Even though Radical Vision provides daily backups of all customers' data, Radical Vision still recommends that each customer make a separate backup of their data on their own machine. Radical Vision will not be held responsible for data loss due to customer negligence in terms of failure to back up their own data. If a client requests their content restored for any reason a minimum $50 data restore fee will be charged.

Account Cancellation
Radical Vision reserves the right to cancel a customer's service at any time. If cancellation is caused by the customer's violation of these policies, no refund is due. Customers may cancel service at any time, however no refund is due. Due to security reasons Radical Vision customers may only cancel their account by logging into the control panel and using the "Cancel Account" link from the billing menu. Cancellation emails sent to any Radical Vision email address will not be considered valid due to the inability to verify a user's identity. Cancellations via phone will also not be accepted.

30 Day Money Back Guarantee
Radical Vision does offer a 30 day money back guarantee to its shared hosting and reseller customers. This money back guarantee is honored under any circumstances, unless the account was cancelled or terminated by Radical Vision staff OR the account has used more then 75% of the resources assigned to the account. Under those conditions, the 30 day money back guarantee becomes null and void. The 30 day money back guarantee is a no questions asked guarantee. To exercise your right to this guarantee, please click "Money Back" in the control panel. The money back guarantee is not available for dedicated server customers.

Lawful Purpose
Radical Vision reserves the right to refuse service to anyone. Customers may only use Radical Vision servers for lawful purposes. Transmission of any material in violation of any federal, state or local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Radical Vision expressly forbids anyone from using Radical Vision servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or illegal materials. The designation of any materials as such described above is left entirely to the discretion of the Radical Vision management.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold Radical Vision harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Radical Vision, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Radical Vision against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Radical Vision's servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Radical Vision's servers.

Disclaimer
Radical Vision will not be responsible for any damages your business may suffer. Radical Vision makes no warranties of any kind, expressed or implied for services we provide. Radical Vision disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, hardware failure, non-deliveries, wrong delivery, and any and all service interruptions caused by Radical Vision and its employees. Radical Vision reserves the right to revise its policies at any time with or without prior notice to our customers.

Last Updated: 3-20-2011